FAQ

Yes, all youngsee hair are made of 100% real remy human hair. We don't sell any synthetic hair and mixed hair.

The hair extensions should be washed every 10-20 wears or when they become unmanageable to style. Just be careful when washing the tape in hair extensions that you try not to get conditioner on the tape, it will break down the glue.

It depends on how you maintain it. Treat it like your own hair and take very good care, normally it could last longer than 1 year.

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. Comb the hair from time to time. You could go to your stylist for further suggestions.

Different monitor have different displays. The same color number may have a little color difference.

Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighten the hair. We recommend dying darker.

Improper dying will ruin the hair. We highly recommend having your hairdresser dye the remy hair. Coloring by yourself will take a risk of not coming out the shade you want. If you can't get to a salon, please always use good quality hair products and test a small sample first.

Yes, you could use hair straightener or hair curler to style the remy hair. However, don't do it too frequently, otherwise the heat will easily make the hair get dry and tangled.

Moisturizing shampoos and balsam conditioners are recommended. Please don't use the purple shampoo or other colorful shampoo to wash light color hair goods.

If you are not able to place or pay an order with your credit card on our website, please try the following steps:

1. Make sure to remove all special characters (such as / ( & € * # ) from the contact form. Make sure you have filled in all the mandatory fields on the checkout page as well.

2. It could be that some items in your cart are sold out while you're placing an order. Please refresh your browser. If a message pops up stating that your item(s) are not in stock, please check and remove sold-out items by clicking the small X next to the item.

3. You can also try to use another credit card.

4. If it still doesn't work. Have a another Try following this at your checkout page: 

First, choose PayPal; Second, click the button "complete order"; Finally, click the button "Pay wIth Credit or Debit Card"

5.Payment attempts could potentially be denied by your bank. Please get in touch with your bank to find out if this is the case. They will also be able to help you and assist with unlocking your card to allow you to re-try.

You can go to our Payment Problem page to view the graphic steps: https://www.ugeat.com/pages/payment-problem 

Usually, it takes about 3-5 business days to reach your address via Expedited Shipping.It takes about 7-15 business days to reach your address via Standard Shipping

Our manufacturing is located in Shandong, China. Our shipping warehouse are located in China, USA and UK.

Youngsee Hair shipping method is DHL, Fedex or USPS. We will choose the appropriate way to express according to your region.The delivery time is 3-5 business days via DHL, 5-7 business days via FedEx, 7-10 business days via USPS.

We will ship your order without charging extra shipping fee. We will ship your order on the SAME/NEXT working day of payment receipt. To process your order quickly and correctly, please provide us your full right delivery address including post code/zip code, county/province name. Please also remember to leave your contact number and email address.Your order will be DISPATCHED on the same working day, provided that the order is placed before 3.00pm (Saturday, Sunday and Holidays are not classed as working days).All items are sent out with the chosen postal service on the next working day of payment receipt. Delivery is not possible on a Saturday, Sunday or Holiday. All prices include package and postage charges.If you have any urgent need please call us on: +8613626307803/+8613034571891.After your order has shipped: The delivery address may not be changed.Some items are not available for special/next day delivery, they are specified in the products description.

We accept exchanges for a different length & colors for eligible hair extensions. Exchanges will be issued STORE CREDIT and you will be able to repurchase your desired length and shade. No refunds for the price difference in length will be issued, so please choose wisely when selecting the length. If you would like assistance choosing which length before making your purchase, email us at service@youngsee.shop.

Due to the particularity of the hair extensions, you can confirm whether you meet our return conditions after contacting us. We have warehouses in China, the United States, and Germany. Since there are a lot of goods in and out of the warehouse every day, please do not send the products back privately. We will arrange the nearest warehouse according to your location. It may not be possible to return the goods normally if the goods sent back privately, hope you understand and support.

If you still have questions about the return and exchange policy, you can click here to get all the information or contact us directly: service@youngsee.shop.