60-Day Return & Exchange

To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.

Items Not Eligible for Return/Exchange:

  • Any hair that has been removed from its packaging, washed, cut, styled, or dyed.
  • Items with the gold thread removed. Hair extensions are considered hygiene products, and for health and safety reasons, we cannot accept returns of products that have had the gold thread removed. No hair extension company will accept this; there are no exceptions to this policy.
  • Products labeled "Final Sale," "US Only," and Clearance items are not eligible for return or exchange as these are sold at zero profit. 
  • Customized items. Custom lengths and colors are considered final sale and are not eligible for return or exchange. If you are unsure about the color, we recommend ordering samples before purchasing or contacting our customer service to confirm the color.
  • Gift cards and hair extension tools.

Please note: Our product images are all taken from real-life photos. Due to lighting, angles, and monitor settings, there may be slight color differences, which is normal. If you are unsure about the color, feel free to contact our customer service before placing your order. We can take multiple photos and videos from different angles to help you assess the color.

To initiate a return, please contact us before taking any action to confirm whether your return meets our policy. All returns must go through our official channels for approval and processing. If products are returned without prior consent, any resulting loss will be borne by the buyer.
Note: For products returned without permission, we must charge 50% of the order amount. We hope for your understanding and support in this matter.
Additionally, please do not refuse to accept the package! Refusing a package incurs high shipping and customs fees. Any fees incurred due to refusal will be fully borne by the buyer who initiated the refusal.

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