We will ship your order without charging extra shipping fee. We will ship your order on the SAME/NEXT working day of payment receipt. To process your order quickly and correctly, please provide us with your full right delivery address including postcode/zip code, county/province name. Please also remember to leave your contact number and email address.

Your order will be DISPATCHED on the same working day, provided that the order is placed before 3.00 pm (Saturday, Sunday and Holidays are not classed as working days).

All items are sent out with the chosen postal service on the next working day of payment receipt. Delivery is not possible on a Saturday, Sunday or Holiday. All prices include package and postage charges.

After your order has shipped: The delivery address may not be changed. Some items are not available for special/next day delivery, they are specified in the products description.

Return Policy

30-Day Return/Exchange Policy:

We are pleased to support easy returns and exchanges within 30 days on all sets. Please makesure the product have not been opened, worn, or tampered with.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out. We will help you with the return after you receive the hair.

Returns (if applicable)

We accept return on products. Customers have the right to apply for return within 30 days after the delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns);  For all returns due to no fault of ours, a 15% re-stocking fee will apply and you will be responsible for the shipping cost.

※ Custom Lengths & Colors are final sale and are not eligible for returns or exchanges. We recommend ordering Swatches to see the colours in person if you are unsure about the colour before paying for a custom length.

※ Clearance Products (50% & BOGO) are not returned or exchanged, because it is already a zero profit sale, please understand.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please contact our Customer service at service@youngsee.shop to get the returned address.