All orders ship same day if placed before 9 p.m. EST Monday - Friday unless there is a shipping address error or stockout, we will contact you immediately at that time. We never ship during weekends or holidays. Besides we need a few hours to process you order and the shipment. When shipped, orders will take a few hours to update tracking. You will get a shipping confirmation once shipped.
Youngsee Hair shipping method is DHL, FedEx or USPS. We will choose the appropriate way to express according to your region. The delivery time is 3-6 business days via Fedex and DHL, 10-15 business days via USPS.
We will ship your order without charging extra shipping fee. We will ship your order on the SAME/NEXT working day of payment receipt. To process your order quickly and correctly, please provide us with your full right delivery address including postcode/zip code, county/province name. Please also remember to leave your contact number and email address.
Your order will be DISPATCHED on the same working day, provided that the order is placed before 3.00 pm (Saturday, Sunday and Holidays are not classed as working days).
All items are sent out with the chosen postal service on the next working day of payment receipt. Delivery is not possible on a Saturday, Sunday or Holiday. All prices include package and postage charges.
If you have any urgent need please call us on +8613034571891/+8617862813017.
After your order has shipped: The delivery address may not be changed. Some items are not available for special/next day delivery, they are specified in the products description.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out. We will help you with the return after you receive the hair.
Returns (if applicable)
We accept return on products. Customers have the right to apply for return within 30 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); For all returns due to no fault of ours, a 15% re-stocking fee will apply and you will be responsible for the shipping cost.
※Custom Lengths are final sale and are not eligible for returns or exchanges. We recommend ordering Swatches to see the colours in person if you are unsure about the colour before paying for a custom length.
※Clearance products are not returned or exchanged, because it is already a zero profit sale, please understand
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please contact our Customer service at firstname.lastname@example.org to get the returned address.